“I’ve just received another Yellow Pages directory through my letterbox and it is now in the recycling bin. It upsets me to have to keep dealing with all the waste paper that comes through my door – even though I have a sticker on the letterbox that reads: “no unsolicited or junk mail”.

“This prompted me to send a comment to Yellow Pages on their website below, although I guess they won’t respond. I thought I’d also search on-line to see if there was anything else I could do to stop waste being pushed through my door.”

Paul’s letter to Yellow Pages:

Hi Yellow Pages,

I have just received your directory through the letterbox, even though my letterbox has a sticker reading: “no unsolicited mail”.

I use your services on-line, but it upsets me to keep receiving your directories through the door – I feel it is a waste of paper and a huge drain on the environment.

Unfortunately the directory is now in the recycling bin. I am also frustrated that it has now become my problem to depose of the directory.

Can you advise what else I can do to stop the Yellow Pages directory being delivered to my house and what Yellow Pages are doing to help reduce its impact on the environment?

Thank you,

Paul

Can anyone advise Paul how to stop reciving Yellow Pages junk mail?

A spokesperson for Yell confirmed the restructure when questioned by the ‘Say No To Phonebooks’ campaign team, but maintained the Yell Groups’ commitment to the environment.  The responsibilities of the role will now be assumed by the existing Corporate Social Responsibility Manager and the Corporate Social Responsibly Project Manager.    

The restructure came to light when a member of the public, Mark Thomas, asked Yell if he could speak to their Environment and Sustainability Manager but was told by Yell’s Customer Service team that he was no longer at the Company. Mr Thomas was keen to speak to Yell with regards to the unwanted Yellow Pages he has been returning to the Company.

Say No To Phonebooks have calculated that seventy five million phonebooks are produced in the UK each year – enough to cover Hyde Park twice. The annual production of these directories alone uses enough electricity to power 59,000 homes for a year and unleashes 79,360 metric tonnes of carbon emissions. Since 41% of households no longer use paper directories, almost half the natural resources wasted in the production and recycling of unwanted phonebooks could be saved each year.